FREQUENTLY ASKED QUESTIONS (AND ANSWERS)
Here are some questions that people seem to be asking, and our answers, because we figured that you might be wondering, too. If you still can’t find your answer, send us your question on our contact page. Questions about the drought? Get answers here.
Discover our bubbly side! Get 1 FREE* 8-Pack Arrowhead Sparkling water. Visit ArrowheadSparkling.com
The FDA defines spring water as “water derived from an underground formation from which water flows naturally to the surface of the earth.” The FDA sets stringent national standards for what qualifies as “spring water” – standards that Arrowhead® consistently meets or exceeds. To view the FDA requirements in the Code of Federal Regulations, please see: http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=165.110.
We like to think that our standards are just as high as the mountains we source from. Our Arrowhead® Brand Mountain Spring Water comes from carefully selected mountain springs in California, Colorado and Western Canada to bring you the fresh taste thirsty folks desire. To get the full story, learn about our springs here.
Yes. The FDA’s regulations for bottled water are just as strict as the EPA’s regulations for tap water, if not stricter. That’s why we test our natural spring water even more (60 times more often than most municipal water, to be exact). The way we see it, better standards mean fresher tasting water. So we test each bottling line more than 200 times every day.
We take a lot of care to make sure our bottling is done in a sustainable way. Learn more about Arrowhead and the California drought here.
Stick to the springs, my friend. We’ll make that easy by telling you which Nestlé Waters North America spring water brand is offered in your neck of the woods:
Arrowhead® Brand 100% Mountain Spring Water: Western region
Deer Park® Brand 100% Natural Spring Water: Mid-Atlantic
Ice Mountain® Brand 100% Natural Spring Water: Midwest
Ozarka® Brand 100% Natural Spring Water: Southern south central states
Poland Spring® Brand 100% Natural Spring Water: Northeast
Zephyrhills® Brand 100% Natural Spring Water: Florida
Our bottles don’t have an expiration date, but they do have a "Best By" date. Just find the letters “BB” (for “Best By”) which will either be one inch above or below the label depending on where your bottle was made. The date to the right of those letters is when the water might start losing that fresh mountain spring taste we all love so much.
Every Arrowhead® product is different and has a “Best By” date of its own:
• Sparkling 1.0L PET: 12 months from manufacturing date
• Sparkling 0.5L PET: 9 months from manufacturing date
• Still (non-carbonated): 18 months from manufacturing date
We have detailed water quality reports available here. We take the quality of our natural spring water seriously and our report is based on independent testing results from certified labs.
The short answer: It’s your choice. The long answer: You can choose whether you want fluoridated or non-fluoridated bottled water. Our fluoridated bottled waters are clearly labeled and meet FDA standards. You can even check the fluoride value in our Water Quality Report.
We go through a 10-step process to make sure our bottled water comes out tasty and safe. It starts with carefully selected spring sources and ends with extensive quality assurance tests. We check and re-check both our water and package quality every step of the way. To see how we keep an eye on quality for each step, check out our Water Quality Report.
Spring water comes from naturally occurring springs that flow to the earth’s surface. Purified water, on the other hand, can come from municipal or spring water supplies, and then undergoes reverse osmosis (meaning natural minerals are added back to the product for consistent taste).
The pH of mountain spring water varies by spring and depends on a number of factors (like mineral levels). At Arrowhead® Brand 100% Mountain Spring Water, we source from 13 springs in and west of the Rocky Mountains, so each bottle may have a variance in pH. Learn more about our natural mountain springs here.
Absolutely! Besides the natural filtering process of spring water draining through soil and rock, Arrowhead Brand Mountain Spring Water also uses a 10-Step quality process. Filtering is just one of the steps to ensure we’re bottling the best spring water we can
Spring water is collected from a naturally occurring spring source (just like these mountain springs where we source Arrowhead Brand Mountain Spring Water). It contains all the naturally occurring minerals of the spring, giving it that refreshing taste. Tap water usually comes from a municipal source and then flows directly through your faucet.
Bottled water should be treated like any other food product. Store them at a moderate temperature. That being said, our PET plastics are fully approved by the FDA for food and beverage storage and are entirely safe.
The FDA and other international health organizations and regulatory agencies have approved the kind of plastic we use as a safe food packaging material. Here at Arrowhead brand, we continually evaluate packaging materials for safety and abide by all FDA regulations. Additionally, all current and available scientific evidence indicates that our bottled water packaging is safe when consumed by its “Best By” date, stored at moderate temperatures and kept away from strong-smelling cleansers and chemicals.
BPA Free is a term than can only be used with certain types of “virgin plastic” bottles, meaning bottles made only with new plastic material that has not been previously used, sterilized and re-made into plastic pellets.
As a company, we are looking to use more recycled plastic in our bottles and eventually would like all of our bottles to be made with 100% recycled plastic. In this way, we can give new life to some of the existing plastic in our society, helping to keep it out of landfill and waterways. Today, all of our “single serve” bottles made in California, ranging from 8 ounces to 1.5 Liters, as well as our 3 Liter size made in California, include 50% recycled plastic. These bottles meet or exceed all FDA guidelines and are virtually BPA-free, but due to the recycling process we cannot use the term BPA-Free. Our “multi-serve” 1 gallon, 2.5 gallon, 3 gallon and 5-gallon are all made from virgin plastic and are BPA-Free.
So glad you asked! Recycling is one of our biggest passion points and we’ve gone to great lengths to make our packaging as recycling friendly as possible. Recycling plastic water bottles is fairly simple but also varies by location. If your community collects recyclables, then you may be able to put your bottles out for collection just like regular trash. But if that’s not an option, you can find a location using the Earth911 recycle locator.
Every bottle we make is recyclable. When our 3-gallon and 5-gallon bottles are returned to us, we wash, sanitize and refill them more than 20 times. At the end of all that, we recycle them one last time. Keep recycling your bottles — together we can create an (almost) never-ending cycle. Visit earth911 to see how and where to recycle in your community.
Good question — "rPET" is short for recycled polyethylene terephthalate. This is just a fancy way of saying that many of our single serve size bottles are made with recycled plastic. In fact, all of our 8-ounce, 12-ounce and half-liter Arrowhead bottles made in California are made with 50% rPET (so half of the plastic used comes from recycled plastic), and we’re committed to increasing our rPET usage significantly in the coming year. We do this because making rPET bottles focuses attention on the benefits of recycling, and it helps keep bottles out of a landfill. We have a lot of stock in helping our planet. (After all, we live here too.) That’s why we support increasing awareness of the benefits of recycling. Find out more here.
Hey, thanks for your interest! Send your sponsorship or donation request here. Just a heads up, we can only consider proposals 45 days in advance of your opportunity. As long as it’s in the time frame, we’ll review (and respond to) your request!
From time to time they could spring up (get it?) on our Facebook page.
Arrowhead Brand Sparkling Mountain Water is made by adding dissolving carbon dioxide gas into our mountain spring water. Sounds fancy, but it only takes a few simple steps to create those refreshing bubbles.
The adult human body is made up of roughly 60% water, so it’s important to replenish water that is lost naturally throughout the day as we sweat, visit the restroom, even breathe. All fluids can help maintain a proper water balance in your body, but water — plain or sparkling — does so without providing extra calories or added sugar, so it’s a great idea to make it your first choice for daily hydration.
No, our mountain springs are not naturally carbonated. But someone at Arrowhead had the genius idea to add carbonation to our mountain spring water and something great was born. (You’re welcome.)
Sure is! We just add carbon dioxide to our mountain spring water.
No, we don’t have sparkling waters in cans right now, but we do offer sparkling water in bottles! You can find them in .5 and 1L sizes.
The best sparkling water? It’s our favorite question. But it’s way too close for us to call. You’ll have to decide for yourself.