Question 1

What steps is Arrowhead® willing to take to adjust its operations in the SBNF?

Accepted Answer

Having conducted more than 30 separate biological and hydrological studies over the last two years in connection with the application to renew Special Use Permit #7285, we have submitted to the United States Forest Service (USFS) a proposed Final Adaptive Management Plan (AMP) that provides transparent, science-based methods for managing water collection at the Arrowhead® Springs and adjusting our operations when conditions meet interim triggers. This plan reflects our ongoing commitment to sustainably manage the Arrowhead® Springs we steward.

Question 2

Is that water use negatively affecting the National Forest?

Accepted Answer

No, we manage our operations for long-term sustainability. We only collect water that naturally flows to the surface of our Arrowhead® spring site in Strawberry Canyon. Our team regularly monitors the spring water flows and environmental conditions at this site.

Question 3

How much water are you collecting at Arrowhead® Springs?

Accepted Answer

In calendar year 2015, we reported collecting approximately 36 million gallons. Looking over the longer-term, what was collected in 2015 is 29% less than the average over the last ten years, which had the majority of years without drought condition.

Question 4

Why shouldn’t the Forest Service be able to regulate water use in a National Forest?

Accepted Answer

The Arrowhead® Brand has held senior water rights to the springs in Strawberry Canyon since the late 1800s—since before the creation of the San Bernardino National Forest.
Water rights are derived from California state law, not from the federal government. In California, the State Water Resources Control Board is exclusively authorized to regulate the state’s surface water. The Forest Service is required to recognize and comply with state law governing the use of water on federal lands, and has historically honored Arrowhead’s water rights by continuously permitting a right-of-way for the spring water pipeline across the SBNF. The current permit acknowledges this deference to state water law.
We believe the Forest Service’s Proposed Action exceeds its legal authority to regulate water and disregards the state laws that administer water rights both on and off federal land.
We are concerned that the Forest Service’s proposed action would disrupt established water rights and create inconsistent management of the state’s water resources. California businesses and consumers rely on the established system to regulate water use.

Question 5

Does Arrowhead® have a legal right to collect spring water from the San Bernardino National Forest?

Accepted Answer

Yes. The Arrowhead® Brand has been bottled for 122 years based on the most senior water rights under California law. This dates back before the creation of the San Bernardino National Forest (SBNF). Our permit with the USFS is related to the use of the right-of-way where our four-inch, stainless steel water pipeline is located.

Question 6

What is the status of your permit in the San Bernardino? Has Arrowhead® been operating illegally without a valid permit?

Accepted Answer

We are pleased that the USFS has decided to renew our special use permit in the San Bernardino National Forest, which enables us to continue using an existing pipeline for transporting water. As always, our commitment to sustainability remains our top priority. Status of Permit.

Question 7

What specifically are you doing in California?

Accepted Answer

We’re a part of the California community — and so are the 1,200+ Arrowhead® employees who live here. So we’re committed to finding ways to save water and to conserve throughout our operations. By monitoring and managing each individual spring, we help care for the spring sources and their surrounding environments and since 2016, new technology in our California bottling plants have helped save approximately 65M gallons of water per year. See more on our efforts in California here.

Question 8

How efficient is your bottling process?

Accepted Answer

We’re proud to say that Arrowhead® is one of the most efficient producers in the industry. In fact, we were able to produce each bottle using 3.2% less water than we did from 2008-2012. Bottled water is the most water efficient beverage to produce. On average, we take 1.36 of water to produce 1 liter of bottled water – the lowest operation water footprint within the beverage category.

Question 9

How much water does Arrowhead® withdraw in California?

Accepted Answer

Monitoring and adjusting operations to ensure long terms sustainability of the source.

Question 10

Is Arrowhead® water purified?

Accepted Answer

No, Arrowhead® is 100% Mountain Spring Water. Spring water comes from naturally occurring springs that flow to the earth’s surface. Arrowhead® 100% Mountain Spring Water is filtered naturally and goes through a 10-step quality process to ensure the best quality and crisp refreshing taste. Purified water, on the other hand, can come from municipal or spring water supplies, and then undergoes reverse osmosis (meaning natural minerals are added back to the product for consistent taste).

Question 11

Is Arrowhead® distilled water?

Accepted Answer

Arrowhead® brand offers 100% Mountain Spring Water, sparkling water, and distilled water products. Our distilled water is meant for use in small appliances and is available in 1 gallon, 2.5 gallon and 5 gallon bottles.

Question 12

Is bottled water regulated?

Accepted Answer

Yes. The FDA’s regulations for bottled water are just as strict as the EPA’s regulations for tap water, if not stricter. That’s why we test our natural spring water even more (60 times more often than most municipal water, to be exact). The way we see it, better standards mean fresher tasting water. So we test each bottling line more than 200 times every day.

Question 13

Where does Arrowhead® water come from?

Accepted Answer

Our Arrowhead® 100% Mountain Spring Water comes from carefully selected mountain springs in California, Colorado and Western Canada to bring you the fresh taste thirsty folks desire. To get the full story, learn about our springs.

Question 14

What exactly is “spring water”?

Accepted Answer

The FDA defines spring water as “water derived from an underground formation from which water flows naturally to the surface of the earth.” The FDA sets stringent national standards for what qualifies as “spring water” – standards that Arrowhead® consistently meets or exceeds. To view the FDA requirements in the Code of Federal Regulations, please see: Code of Federal Regulations.

Question 15

Is Arrowhead® tap water?

Accepted Answer

No, Arrowhead® is 100% Mountain Spring Water. Spring water comes from naturally occurring springs that flow to the earth’s surface.

Question 16

Is spring water filtered?

Accepted Answer

Absolutely! Besides the natural filtering process of spring water draining through soil and rock, Arrowhead® Brand Mountain Spring Water also uses a 10-Step quality process. Filtering is just one of the steps to ensure we’re bottling the best spring water we can.

Question 17

What is the pH of Arrowhead® water?

Accepted Answer

Arrowhead® 100% Mountain Spring Water can range in pH level from 6.6-8.2 at the time of bottling. The pH of mountain spring water varies by spring and depends on a number of factors. At Arrowhead® 100% Mountain Spring Water, we source from carefully selected springs in and west of the Rocky Mountains, so each bottle may have a variance in pH. Learn more about our natural mountain springs.

Question 18

What’s the difference between purified and spring water?

Accepted Answer

Spring water comes from naturally occurring springs that flow to the earth’s surface. Purified water, on the other hand, can come from municipal or spring water supplies, and then undergoes reverse osmosis (meaning natural minerals are added back to the product for consistent taste).

Question 19

How do you ensure the quality of your bottled water?

Accepted Answer

We go through a 10-step process to make sure our bottled water comes out tasty and safe. It starts with carefully selected spring sources and ends with extensive quality assurance tests. We check and re-check both our water and package quality every step of the way. To see how we keep an eye on quality for each step, check out our Water Quality Report.

Question 20

How can I obtain Arrowhead's water quality report?

Accepted Answer

We have a detailed water quality report that is publically available and updated annually. We take the quality of water products seriously, and our report is based on independent testing results from certified labs. You can also call the 800 number located on your Arrowhead® water bottle label for more information.

Question 21

What is the shelf life of Arrowhead® bottled water?

Accepted Answer

Our bottles don’t have an expiration date, but they do have a “Best By” date. Every Arrowhead® product is different and has a “Best By” date of its own:

• Sparkling 1.0L PET: 9 months from manufacturing date
• Sparkling 0.5L PET: 9 months from manufacturing date
• Still (non-carbonated): 18 months from manufacturing date

Just find the letters “BB” (for “Best By”) which will either be one inch above or below the label depending on where your bottle was made. The date to the right of those letters is when the water might start losing that fresh mountain spring taste we all love so much.

Question 22

How many ounces are in an Arrowhead® water bottle?

Accepted Answer

Arrowhead® 100% Mountain Spring Water comes in a variety of sizes and bottles ranging from 8 fl oz to 5 gallons. Take a look at our product sizes to match your needs.

Question 23

What are the sizes of Arrowhead® water bottles?

Accepted Answer

Arrowhead’s most popular size is our half liter bottle which contains 16.9 fl oz. Take a look at our product sizes to match your needs.

Question 24

Some of your bottles are labeled rPET. What does that mean?

Accepted Answer

Good question — “rPET” is short for recycled polyethylene terephthalate. This is just a fancy way of saying that many of our single serve size bottles are made with recycled plastic. In fact, all of our 8-ounce, 12-ounce and half-liter Arrowhead® bottles made in California are made with 50% rPET (so half of the plastic used comes from recycled plastic), and we’re committed to increasing our rPET usage significantly in the coming year. We do this because making rPET bottles focuses attention on the benefits of recycling, and it helps keep bottles out of a landfill. We have a lot of stock in helping our planet. (After all, we live here too.) That’s why we support increasing awareness of the benefits of recycling. Find out more here.

Question 25

Are Arrowhead® water bottles recyclable?

Accepted Answer

Every bottle we make is recyclable. When our 3-gallon and 5-gallon bottles are returned to us, we wash, sanitize and refill them 7-30 times. At the end of all that, we recycle them one last time. Keep recycling your bottles — together we can create an (almost) never-ending cycle.

Question 26

How do I recycle plastic water bottles?

Accepted Answer

So glad you asked! Recycling is one of our biggest passion points and we’ve gone to great lengths to make our packaging as recycling friendly as possible. Recycling plastic water bottles is fairly simple but also varies by location. If your community collects recyclables, then you may be able to put your bottles out for collection just like regular trash. But if that’s not an option, you can find a location using the Earth911 recycle locator.

Question 27

Are Arrowhead® plastic water bottles bpa free?

Accepted Answer

All Arrowhead® bottles are made from either PET or rPET plastic and comply with FDA regulations.

Question 28

Are plastic bottles still safe if exposed to extreme temperatures?

Accepted Answer

Bottled water should be treated like any other food product. Store them at a moderate temperature. That being said, our PET plastics are fully approved by the FDA for food and beverage storage and are entirely safe.

Question 29

Where can I buy an Arrowhead® 5 gallon water jug?

Accepted Answer

You can get Arrowhead® 5-gallon water jugs delivered straight to your door. Visit ReadyRefesh to get your water delivered.

Question 30

Where can I buy Arrowhead® water?

Accepted Answer

Arrowhead® products are conveniently available online or at a retailer near you. Explore where to buy Arrowhead® products to learn more.

Question 31

Where can I get Arrowhead® water coupons?

Accepted Answer

We do offer deals from time to time to get our water to more customers in need of refreshment. So be on the lookout — check your local circulars or visit store shelves.

Question 32

How can I request a sponsorship or donation?

Accepted Answer

Hey, thanks for your interest! Send your sponsorship or donation request here. Just a heads up, we can only consider proposals 45 days in advance of your opportunity. As long as it’s in the time frame, we’ll review (and respond to) your request!

Question 33

What are the Arrowhead® sparkling water ingredients?

Accepted Answer

Arrowhead® Sparkling Mountain Spring Water is made with real spring water, real fruit flavors, and the addition of refreshing bubbles. It is free of calories, sugars, sweeteners, and colors.

Question 34

What are the Arrowhead® sparkling water flavors?

Accepted Answer

Arrowhead® Sparkling Mountain Spring Water is available in 13 flavors such as Zesty Lime, Lively Lemon, and Pomegranate Lemonade. Explore all our refreshing flavors!

Question 35

What’s the best sparkling water flavor?

Accepted Answer

The best sparkling water? It’s our favorite question. But it’s way too close for us to call. You’ll have to decide for yourself.

Question 36

What sizes does Arrowhead® water come in?

Accepted Answer

Arrowhead® Sparkling Mountain Spring Water is available in 12oz cans and 20oz cans, in addition to .5L and 1L PET bottles. For more information visit our product page.

Question 37

Is sparkling water the same as carbonated water?

Accepted Answer

Sure is! We just add carbon dioxide to our mountain spring water.

Question 38

Is Arrowhead® Brand Sparkling Water naturally sparkling water?

Accepted Answer

No, our mountain springs are not naturally carbonated. But someone at Arrowhead® had the genius idea to add carbonation to our mountain spring water and something great was born. (You’re welcome.)

Question 39

Is sparkling water hydrating?

Accepted Answer

The adult human body is made up of roughly 60% water, so it’s important to replenish water that is lost naturally throughout the day as we sweat, visit the restroom, even breathe. All fluids can help maintain a proper water balance in your body, but water — plain or sparkling — does so without providing extra calories or added sugar, so it’s a great idea to make it your first choice for daily hydration.

Question 40

Where does Arrowhead® sparkling water come from?

Accepted Answer

Arrowhead® Sparkling Mountain Spring Water comes from a variety of sources. Please check your label for more information on springs. Arrowhead® Brand Sparkling Mountain Water is made by adding dissolving carbon dioxide gas into our mountain spring water.

Question 41

Where does the California spring water that you bottle go and how much stays in California?

Accepted Answer

Almost 80% of the mountain spring water we collect in California is delivered in the Golden State for the enjoyment of our fans. Like any local business, we have deep connections to the local communities in which we operate and to their environments.

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