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Frequently Asked Questions (and Answers)

Here are some questions that people seem to be asking, and our answers, because we figured that you might be wondering, too. If you still can’t find your answer, send us your question on our contact page. Questions about the drought? Get answers here.

Spring Water Quality

What is the shelf life of bottled water?

Our bottles don’t have an expiration date, but they do have a "Best By" date. Just find the letters “BB” (for “Best By”) which will either be one inch above or below the label depending on where your bottle was made. The date to the right of those letters is when the water might start losing that fresh mountain spring taste we all love so much.

 
Every Arrowhead® product is different and has a “Best By” date of its own:

 
• Sparkling 1.0L PET: 12 months from manufacturing date
• Sparkling 0.5L PET: 9 months from manufacturing date
• Still (non-carbonated): 18 months from manufacturing date

What's the best way to store my Arrowhead® Mountain Spring Water products?

Simple — treat your bottled water like any other food product. Store it at a moderate temperature (not too hot, not too cold) and keep it away from detergents, cleansers, car supplies and other strong-smelling things.

How can I obtain a mineral analysis or your water quality report?

We have detailed water quality reports available here. We take the quality of our natural spring water seriously and our report is based on independent testing results from certified labs.

Does Arrowhead® Mountain Spring Water contain fluoride?

The short answer: It’s your choice. The long answer: You can choose whether you want fluoridated or non-fluoridated bottled water. Our fluoridated bottled waters are clearly labeled and meet FDA standards. You can even check the fluoride value in our Water Quality Report.

How do you ensure the quality of your bottled water?

We go through a 10-step process to make sure our bottled water comes out tasty and safe. It starts with carefully selected spring sources and ends with extensive quality assurance tests. We check and re-check both our water and package quality every step of the way. To see how we keep an eye on quality for each step, check out our Water Quality Report.

What’s the difference between purified and spring water?

Spring water comes from naturally occurring springs that flow to the earth’s surface. Purified water, on the other hand, can come from municipal or spring water supplies, and then undergoes reverse osmosis (meaning natural minerals are added back to the product for consistent taste).

What is the pH of spring water?

The pH of mountain spring water varies by spring and depends on a number of factors (like mineral levels). At Arrowhead® Brand 100% Mountain Spring Water, we source from 13 springs in and west of the Rocky Mountains, so each bottle may have a variance in pH. Learn more about our natural mountain springs here.

Is spring water filtered?

Absolutely! Besides the natural filtering process of spring water draining through soil and rock, Arrowhead Brand Mountain Spring Water also uses a 10-Step quality process. Filtering is just one of the steps to ensure we’re bottling the best spring water we can

What’s the difference between tap water and spring water?

Spring water is collected from a naturally occurring spring source (just like these mountain springs where we source Arrowhead Brand Mountain Spring Water). It contains all the naturally occurring minerals of the spring, giving it that refreshing taste. Tap water usually comes from a municipal source and then flows directly through your faucet.

Bottle Quality

Are plastic bottles still safe if exposed to extreme temperatures?

Bottled water should be treated like any other food product. Store them at a moderate temperature. That being said, our PET plastics are fully approved by the FDA for food and beverage storage and are entirely safe.

Is it safe to drink from plastic bottles? Does your packaging contain BPA?

The U.S. Food & Drug Administration (FDA) and other international health organizations and regulatory agencies have approved plastic as a safe food packaging material. At Arrowhead, we continually evaluate packaging materials to ensure they are safe for our consumers. We also abide by all FDA regulations.

 

 All currently available scientific evidence indicates that the packaging used for bottled water is safe when stored sensibly as any other food product would be stored — at moderate temperatures and away from strong-smelling cleansers and chemicals — and the product is consumed by its “Best By” date.

 

All of our “single-serve” bottles from 8 ounces to 3 liter that are made from non-recycled PET #1 plastic, as well as our 1 gallon and 2.5 gallon bottles made from non-recycled HDPE #2 plastic, are completely BPA-free.

 

Our rPET bottles are made from recycled PET plastic that is carefully collected, screened and sorted to keep other types of plastics from entering the rPET manufacturing process. Given the nature and variability of the recycling streams, however, a small fraction of rPET bottles may contain trace levels of other types of plastics, which, in turn, could result in trace levels of BPA in the low parts per trillion range. For this reason, we consider our rPET bottles virtually BPA free.

 

All of our 5-gallon bottles are now made of PET #1 plastic, which is BPA-free. Our 3-gallon bottles are currently made from polycarbonate #7 plastic, a strong, clear and reusable type of plastic. In tests, water packaged in our polycarbonate bottles has been found to contain trace levels (less than 1 part per billion) of BPA. Based on consumer preference, we are planning to transition our 3-gallon water bottles to BPA-free plastic bottles in the future.

How do I recycle plastic water bottles?

So glad you asked! Recycling is one of our biggest passion points and we’ve gone to great lengths to make our packaging as recycling friendly as possible. Recycling plastic water bottles is fairly simple but also varies by location. If your community collects recyclables, then you may be able to put your bottles out for collection just like regular trash. But if that’s not an option, you can find a location using the Earth911 recycle locator.

Are your bottles recyclable?

Every bottle we make is recyclable. When our 3-gallon and 5-gallon bottles are returned to us, we wash, sanitize and refill them more than 20 times. At the end of all that, we recycle them one last time. Keep recycling your bottles — together we can create an (almost) never-ending cycle. Visit earth911 to see how and where to recycle in your community.

Some of your bottles are labeled rPET. What does that mean?

Good question — "rPET" is short for recycled polyethylene terephthalate. This is just a fancy way of saying that many of our single serve size bottles are made with recycled plastic. In fact, all of our 8-ounce, 12-ounce and half-liter Arrowhead bottles made in California are made with 50% rPET (so half of the plastic used comes from recycled plastic), and we’re committed to increasing our rPET usage significantly in the coming year. We do this because making rPET bottles focuses attention on the benefits of recycling, and it helps keep bottles out of a landfill. We have a lot of stock in helping our planet. (After all, we live here too.) That’s why we support increasing awareness of the benefits of recycling. Find out more here.

The Mountain Springs

Where does your spring water come from?

We like to think that our standards are just as high as the mountains we source from. Our Arrowhead® Brand Mountain Spring Water comes from carefully selected mountain springs in California, Colorado and Western Canada to bring you the fresh taste thirsty folks desire. To get the full story, learn about our springs here.

Is bottled water regulated?

Yes. The FDA’s regulations for bottled water are just as strict as the EPA’s regulations for tap water, if not stricter. That’s why we test our natural spring water even more (60 times more often than most municipal water, to be exact). The way we see it, better standards mean fresher tasting water. So we test each bottling line more than 200 times every day.

What’s going on with your bottling and permits in California? What about the drought?

We take a lot of care to make sure our bottling is done in a sustainable way. Learn more about Arrowhead and the California drought here.

What about bottled spring water for folks who aren’t West of the Rockies?

Stick to the springs, my friend. We’ll make that easy by telling you which Nestlé Waters North America spring water brand is offered in your neck of the woods:

 

Arrowhead® Brand 100% Mountain Spring Water: Western region

 

Deer Park® Brand 100% Natural Spring Water: Mid-Atlantic

 

Ice Mountain® Brand 100% Natural Spring Water: Midwest

 

Ozarka® Brand 100% Natural Spring Water: Southern south central states

 

Poland Spring® Brand 100% Natural Spring Water: Northeast

 

Zephyrhills® Brand 100% Natural Spring Water: Florida

Donations, Discounts and Delivery

How can I request a sponsorship or donation?

Hey, thanks for your interest! Send your sponsorship or donation request here. Just a heads up, we can only consider proposals 45 days in advance of your opportunity. As long as it’s in the time frame, we’ll review (and respond to) your request!

How can I obtain coupons for your products?

From time to time they could spring up (get it?) on our Facebook page.

Can I have Arrowhead® Mountain Spring Water delivered to my home?

We try to make it as easy as opening your front door. Just visit Ready Refresh or give us a ring at: 800-950-9393 and we’ll let you know if you’re in our delivery area.

Sparkling Water

Where does sparkling water come from?

Arrowhead Brand Sparkling Mountain Water is made by adding dissolving carbon dioxide gas into our mountain spring water. Sounds fancy, but it only takes a few simple steps to create those refreshing bubbles.

Is sparkling water hydrating?

The adult human body is made up of roughly 60% water, so it’s important to replenish water that is lost naturally throughout the day as we sweat, visit the restroom, even breathe. All fluids can help maintain a proper water balance in your body, but water — plain or sparkling — does so without providing extra calories or added sugar, so it’s a great idea to make it your first choice for daily hydration.

Is Arrowhead Brand Sparkling Water naturally sparkling water?

No, our mountain springs are not naturally carbonated. But someone at Arrowhead had the genius idea to add carbonation to our mountain spring water and something great was born. (You’re welcome.)

Is sparkling water the same as carbonated water?

Sure is! We just add carbon dioxide to our mountain spring water.

Do you have sparkling water in cans? What sizes of bottles do you offer?

No, we don’t have sparkling waters in cans right now, but we do offer sparkling water in bottles! You can find them in .5 and 1L sizes.

What’s the best sparkling water flavor?

The best sparkling water? It’s our favorite question. But it’s way too close for us to call. You’ll have to decide for yourself.